Membership Terms and Conditions

Effective: 26 October 2026.

Key points

This summary does not replace the full terms below.

Your agreement is with the Centre Operator named in your Enrolment Confirmation. It independently owns and operates your Success Tutoring centre.
You pay a Joining Fee and a weekly or fortnightly Membership Fee by direct debit, in advance. All prices include GST. There is no surcharge on card payments. A Direct Debit Fee may apply to bank account payments, as shown in your Enrolment Confirmation (clause 5).
You can move a booked Session up to 4 hours before it starts. After that, or if the Student doesn't attend, the Session Credit is used (clause 8).
You can freeze your membership for up to 4 weeks in each membership year (clause 10).
You can cancel at any time with 2 weeks' notice in writing. An email to your Centre is enough. We will confirm in writing (clause 11).
We will give you at least 2 weeks' written notice of any fee increase or change to these Terms (clauses 6 and 19).
You, and anyone who collects a Student, must follow the Parent and Family Code (clause 14).
Nothing in these Terms limits your rights under the Australian Consumer Law (clause 15).

1. Definitions

1.1 In these Terms:

(a) Agreement means these Terms (including Schedule 1 if you are a Foundation Member), your Enrolment Confirmation, your Direct Debit Request and the Parent and Family Code.

(b) Business Day means a day other than a Saturday, Sunday or public holiday in the State or Territory where your Centre operates.

(d) Centre Operator, we, us and our mean the business named in your Enrolment Confirmation (including its legal name and ABN) that owns and operates your Centre under a franchise from Success Tutoring HQ.

(e) Commencement Date means the date your membership starts, as set out in your Enrolment Confirmation.

(f) Direct Debit Fee means any fee for payments made from a bank account, as set out in your Enrolment Confirmation.

(g) Direct Debit Request means your authority for the Payment Provider to debit your nominated bank account or card.

(h) Enrolment Confirmation means the written summary of your membership, with a link to these Terms and the Parent and Family Code, that you receive before you pay, and again after you accept.

(i) Foundation Member means a family that joins under the Foundation offer in Schedule 1.

(j) Holiday Program means an optional program run during school holidays (for example Coding or Public Speaking) that is separate from your membership.

(k) Joining Fee means the one-off fee payable when you enrol, as set out in your Enrolment Confirmation. Your Centre Operator may choose to waive it.

(l) Membership Fee means the recurring fee for your membership, as set out in your Enrolment Confirmation and varied under clause 6.

(m) Membership Freeze means a pause of your membership under clause 10.

(n) Membership Freeze Fee means the weekly fee payable during a Membership Freeze, as set out in your Enrolment Confirmation.

(o) Parent and Family Code means the Success Tutoring Parent and Family Code of Conduct linked from your Enrolment Confirmation, as changed under clause 19.

(p) Payment Provider means our nominated payment provider, which collects fees on behalf of the Centre Operator.

(q) Privacy Policy means the Success Tutoring privacy policy at https://successtutoring.com.au, as updated from time to time.

(r) Session means a tutoring session at the Centre included in your membership.

(s) Session Credit means an entitlement to attend one Session.

(t) Student means each child enrolled under your membership.

(u) Success Tutoring HQ means Success Tutoring Australia Pty Ltd ACN 73 642 779 735 of Level 4, 1 James Place, North Sydney NSW 2060, Australia, the franchisor of the Success Tutoring network.

(v) Writing and in writing include email.

(w) You and your mean the parent or guardian named in the Enrolment Confirmation, who enters into the Agreement for themselves and on behalf of each Student.

2. Who your agreement is with

2.1 Your Agreement is with the Centre Operator. The Centre Operator provides your membership and Sessions and is responsible for meeting its obligations to you under the Agreement and the law.

2.2 Success Tutoring HQ is the franchisor. It owns the Success Tutoring brand, publishes these Terms, and provides the booking app and payment platform used by the Centre Operator. Success Tutoring HQ is not a party to your Agreement unless it is named as the Centre Operator in your Enrolment Confirmation (for example, at a centre it operates itself).

2.3 Fees are collected by the Payment Provider on behalf of the Centre Operator.

3. Entering into the Agreement

3.1 Before you pay any fee, we will give you your Enrolment Confirmation, with a link to these Terms and the Parent and Family Code. The Enrolment Confirmation sets out your Centre, the Centre Operator's legal name and ABN, the Joining Fee, the Membership Fee and how often it is debited, the Membership Freeze Fee, any Direct Debit Fee and failed payment fee, the Commencement Date, the first debit date, your Session entitlement and a summary of the key rules.

3.2 You accept the Agreement by:

(a) ticking the acceptance box in your Enrolment Confirmation, which we send you by email or SMS, including after an enrolment by phone. The box is not ticked in advance; or

(b) signing, on paper or on a device, at the Centre.

3.3 We keep a record of your acceptance, including your name, the date and time, the version of these Terms, your Centre, your fees, your Commencement Date and your Direct Debit Request. We will promptly email you a full copy of these Terms and your accepted Enrolment Confirmation after you pay.

3.4 Please tell us before you accept if anything in the Enrolment Confirmation is different from what you were told.

4. Your membership

4.1 Your membership starts on the Commencement Date and continues until it is cancelled under these Terms.

4.2 If you join before your Centre opens, your Commencement Date is the date the Centre opens, or another date agreed with you in writing. No Membership Fees are payable before the Commencement Date. We will confirm your first debit date in writing before it occurs.

4.3 Any opening date given before the Centre opens is an estimate. If the opening is delayed by more than 6 weeks after the estimated date, we will tell you in writing. If the opening is delayed by more than 8 weeks after the estimated date, you may cancel and receive a full refund of all fees paid, including the Joining Fee. If the Centre does not open, we will refund all fees paid.

4.4 Your membership is for you and the Students named in your Enrolment Confirmation. It may be transferred to another Success Tutoring centre only with the agreement of both centre operators.

4.5 You must keep your contact and payment details up to date.

5. Fees and payment

5.1 You agree to pay the Joining Fee and the Membership Fee set out in your Enrolment Confirmation. Membership Fees are paid weekly or fortnightly in advance by direct debit, as set out in your Enrolment Confirmation.

5.2 All fees in your Enrolment Confirmation are the total price you pay, including GST.

5.3 Payments are made only by direct debit from a bank account or card. We do not accept cash.

5.4 You authorise the Payment Provider to debit your nominated account or card under your Direct Debit Request until your membership ends and all amounts owing are paid.

5.5 No surcharge is added to card payments. The Centre Operator may charge a Direct Debit Fee on payments made from a bank account. If it does, the amount is set out in your Enrolment Confirmation, is shown with your Membership Fee, and reflects the Centre Operator's reasonable cost of the payment.

5.6 If a payment fails, a reasonable failed payment fee may apply, as shown in your Enrolment Confirmation. We will notify you and try the payment again. Clause 12.1 explains what happens if fees remain unpaid.

5.7 We may change the Payment Provider. If this means your Direct Debit Request needs to move to a new provider, we will tell you in writing beforehand. Your payment details will be handled in accordance with the Privacy Policy.

5.8 If a debit is wrong because of our error, we will correct it and refund any overpayment promptly.

6. Fee changes

6.1 We may change the Membership Fee, the Membership Freeze Fee, the Direct Debit Fee or any other fee in your Enrolment Confirmation by giving you at least 2 weeks' written notice before the change takes effect.

6.2 If you do not want to continue at the new fee, you may cancel under clause 11. If you give notice of cancellation before the change takes effect, you pay the existing fee for your notice period.

6.3 If you are a Foundation Member, your Membership Fee will not increase during your Foundation Price Period (Schedule 1).

7. Cooling-off and your legal rights

7.1 If you entered into this Agreement as a result of contact you did not ask for (for example, a phone call or visit you did not invite), the Australian Consumer Law gives you a cooling-off period of 10 business days and other rights. In that case we will give you the information the law requires, and we will not take payment or provide Sessions during the cooling-off period.

7.2 Other memberships do not have a cooling-off period. You may cancel at any time under clause 11, and clause 4.3 and Schedule 1 apply if you joined before your Centre opened.

7.3 Nothing in this clause limits any other right you have under the law.

8. Session bookings

8.1 Sessions must be booked in advance through the app or the Centre and are subject to availability.

8.2 You may move a booked Session to another available Session up to 4 hours before the booked Session starts.

8.3 If you do not move a Session at least 4 hours before it starts, or the Student does not attend, the Session Credit is used and is not made up. No other fee is charged.

8.4 If we cancel a Session, we will restore the Session Credit or offer another Session.

8.5 Session Credits are for the week they are issued and do not roll over, unless your Centre agrees otherwise.

9. School holidays and Holiday Programs

9.1 Your membership, including your Sessions and Membership Fees, continues through school holiday periods. Session times may change during school holidays, and we will tell you in advance.

9.2 Holiday Programs are not part of your membership and do not use your Session Credits. They are booked and paid for separately, on the terms shown when you book, including during a Membership Freeze.

10. Membership Freeze

10.1 You may freeze your membership for up to 4 weeks in each membership year (starting on your Commencement Date and each anniversary of it), in blocks of at least 1 week, by giving us at least 1 week's notice in writing.

10.2 During a Membership Freeze, the Membership Fee is replaced by the Membership Freeze Fee and no Sessions can be booked.

10.3 You may end a Membership Freeze early at any time by telling us in writing. Your normal Membership Fee resumes from the next billing date after the freeze ends.

10.4 Your membership cannot be cancelled while it is frozen. If you want to cancel, you can ask us in writing to end the freeze and give cancellation notice in the same request. The 2-week notice period under clause 11 starts on the day the freeze ends.

11. Cancelling your membership

11.1 You may cancel at any time by giving us at least 2 weeks' notice in writing, by email to your Centre or by letter. If you phone or visit the Centre to cancel, we will ask you to send your notice by email.

11.2 Your notice period starts on the day we receive your written notice. We will promptly confirm receipt and your final debit date in writing.

11.3 You must pay Membership Fees for the notice period. You may keep booking and attending Sessions until the end of the period you have paid for.

11.4 The notice period runs in calendar weeks, including school holidays.

11.5 If you cannot continue because a Student has a permanent illness or incapacity, you may cancel immediately by giving us written notice with a medical certificate. We will refund any fees paid for the period after cancellation.

12. Suspension or cancellation by us

12.1 If fees remain unpaid, we will notify you. If they are still unpaid 7 days after we notify you, we may pause new Session bookings until your account is up to date. If they are still unpaid 14 days after we notify you, we may cancel your membership by written notice.

12.2 We may also suspend or cancel your membership by written notice if:

(a) you materially breach the Agreement and do not fix the breach within 7 days after we notify you;

(b) your conduct, or a Student's conduct, seriously risks the safety or wellbeing of other students or team members, in which case we may act immediately; or

12.3 If we cancel your membership, we will refund any fees you have paid for the period after cancellation, less any amounts you owe us.

12.4 If your Centre is closing, we will give you at least 4 weeks' written notice of the last day of Sessions, refund any fees you have paid for the period after that day, and offer you a place at the nearest Success Tutoring centre, where one is available, with no Joining Fee. To arrange this, we will share your contact details with that centre unless you tell us you do not want us to.

13. Sale of your Centre

13.1 If your Centre is sold or transferred to a new operator, we may transfer the Agreement to the new operator on terms no less favourable to you. We will tell you in writing, and your Direct Debit Request will continue with the new operator.

13.2 We will not otherwise transfer the Agreement without your consent.

14. Safety, supervision, CCTV and property

14.1 Students must follow reasonable Centre rules and directions from our team members. You, and anyone who collects a Student, must follow the Parent and Family Code.

14.2 We supervise Students during their booked Sessions. Students may only be collected by you or a person you have authorised in writing.

14.3 For safety, the Centre may use CCTV (video only, no audio) in appropriate areas, with signs. Footage is handled in accordance with the Privacy Policy.

14.4 Please do not bring valuables to the Centre. We are not responsible for loss of or damage to personal property, except to the extent it is caused by our negligence or breach of the Agreement.

14.5 You are responsible for the reasonable cost of repairing damage to the Centre caused deliberately or negligently by you or a Student.

15. Your rights under the Australian Consumer Law

15.1 Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in the Agreement excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law.

15.2 Fees are not refundable for Sessions you choose not to use, except as set out in the Agreement or where a refund is required by law, including where services are not supplied or fees are charged in error.

16. Liability

16.1 Subject to clause 15, and to the extent permitted by law, we are not liable for any indirect or consequential loss arising from the Agreement.

17. Privacy

17.1 The Centre Operator and Success Tutoring HQ collect and use personal information about you and each Student to provide your membership, manage bookings and payments, communicate with you, keep Students safe, and operate and improve the Success Tutoring network.

17.2 We may share personal information between the Centre Operator and Success Tutoring HQ, and with the Payment Provider and our IT and other service providers, for those purposes. If your Centre is closing, we may also share your contact details with the nearest Success Tutoring centre, as set out in clause 12.4.

17.3 With your consent, we collect health or learning information you choose to share about a Student. We use it only to keep the Student safe and support their learning.

17.4 We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Privacy Policy, which explains how to access or correct your information and how to make a privacy complaint.

17.5 You can opt out of marketing messages at any time.

18. Photos and media

18.1 We will only use photos, video or audio of a Student for promotional purposes if you have given separate consent using the Photo and Media Consent Form. That consent is optional and is not a condition of membership. You can change or withdraw it at any time.

19. Changes to these Terms

19.1 We may change these Terms, including the Parent and Family Code, because of changes in the law, technology, payment methods or how the Centre operates. We will give you at least 2 weeks' written notice of any change that affects you.

19.2 If you give notice of cancellation before the change takes effect, the existing Terms continue to apply during your notice period.

19.3 A change will not reduce your entitlement to Sessions you have already paid for.

20. Complaints

20.1 If you have a concern, please contact your Centre first. If it is not resolved, you can contact Success Tutoring HQ at info@successtutoring.com. You may also contact the consumer protection agency in your State or Territory.

21. Notices and communication

21.1 We may communicate with you by email, SMS, the app, post or in person, using the contact details you give us. You may contact us by email, phone or in person, but notice to freeze or cancel your membership must be given in writing (clauses 10 and 11).

22. Governing law

22.1 The Agreement is governed by the laws of the State or Territory where your Centre operates.

23. General

23.1 If there is an inconsistency, the documents apply in this order: your Enrolment Confirmation, Schedule 1 (if you are a Foundation Member), the rest of these Terms, then the Parent and Family Code.

23.2 If any part of the Agreement is invalid or unenforceable, it is read down or severed and the rest continues.

23.3 A failure or delay in enforcing a right is not a waiver of it.

23.4 "Including" and similar words do not limit what else may be included. A reference to dollars is to Australian dollars.

Schedule 1: Foundation membership

This Schedule applies if your Enrolment Confirmation says you are a Foundation Member. The rest of these Terms also apply.

1. Foundation offer. Foundation Membership is a limited introductory offer for families who join a new Centre before the advertised offer end date or before the available places are filled.

2. Foundation price. Your Foundation Membership Fee and Joining Fee are set out in your Enrolment Confirmation. Your Foundation Membership Fee will not increase for 12 months from your Commencement Date (the Foundation Price Period). After that, fees may change under clause 6, with at least 2 weeks' written notice.

3. Commencement. Your membership starts on the date your Centre opens, or another date agreed with you in writing. No Membership Fees are payable before your Commencement Date. We will confirm your first debit date in writing.

4. Opening date and delays. Clause 4.3 applies. We will keep you informed of the expected opening date.

5. Cancelling before opening. You may cancel at any time before your Commencement Date by giving us written notice, and we will refund all Membership Fees paid. If your assessment has not been completed, we will also refund the Joining Fee. Once your assessment has been completed, the Joining Fee is non-refundable, except where the Centre does not open, the opening is delayed by more than 8 weeks under clause 4.3, or the law requires a refund.

6. Pricing errors. The Foundation offer cannot be exchanged for cash or combined with another offer unless your Enrolment Confirmation says so. If we find an error in advertised pricing before you accept, we will tell you the correct price before you enrol. If an error is found after you accept, we will not charge you more than your confirmed price without your agreement; you may instead cancel with a full refund.

Success Tutoring Membership Terms and Conditions (Australia)